E.O.N-X Support
Help Center
Use this page to understand the main parts of E.O.N-X, test your beta workflow, and find where to report issues or request help.
Support Hub
Beta v0.1
Guides & Troubleshooting
FAQ
Find quick answers to common beta questions.
Report a Bug
Tell us what broke, where it happened, and what you expected.
Contact
Reach support for account, billing, or platform questions.
Terms
Review platform terms, subscriptions, and beta policies.
Beta Support Note
E.O.N-X is in Early Access beta. Some features may change, improve, or temporarily break while testing continues. When you report an issue, include the page, what you clicked, what happened, and what you expected.
Getting Started
Set up the basics of your account and career workspace.
✓ Create or sign in to your account.
✓ Complete your profile with name, location, bio, and career details.
✓ Upload your headshot, resume, reel, and selected media.
✓ Turn on your public profile when you are ready to share it.
Profile & Public Page
Manage how you appear professionally inside and outside the platform.
✓ Edit your private talent profile.
✓ Choose which media appears on your public profile.
✓ Add profile materials like headshots, reels, resumes, and clips.
✓ Review your public slug/link before sharing.
Auditions & Opportunities
Track your career pipeline from saved opportunity to booking.
✓ Create auditions and opportunities.
✓ Track submissions, self-tapes, callbacks, producer sessions, pins, and bookings.
✓ Add dates, notes, contacts, materials, and follow-up reminders.
✓ Use the calendar to keep important deadlines visible.
Contacts & CRM
Organize your entertainment relationships and follow-ups.
✓ Add casting directors, agents, managers, producers, collaborators, and referrals.
✓ Track relationship type, company, role, email, notes, and follow-up dates.
✓ Use VIP status for priority contacts.
✓ Review relationship score, interaction count, and next action suggestions.
Messages
Communicate with contacts and collaborators inside your workspace.
✓ Send text messages.
✓ Send images, PDFs, documents, videos, and grouped attachments.
✓ Record and send voice messages.
✓ Use reactions and replies to keep conversations organized.
Calendar
Keep track of deadlines, tasks, auditions, and career events.
✓ Create events and tasks.
✓ Track auditions, self-tape deadlines, callbacks, bookings, and follow-ups.
✓ Use priority and status fields to organize your schedule.
✓ Review upcoming career activity from your dashboard.
Notifications
Stay aware of important changes and career activity.
✓ View in-app notifications.
✓ Mark notifications as read.
✓ Review achievement, goal, audition, message, and profile alerts.
✓ Adjust notification preferences when available.
Billing
Manage subscription access during beta.
✓ Billing is handled through Stripe.
✓ Stripe manages checkout, card details, invoices, and subscription status.
✓ Cancel through the billing portal when available.
✓ Review Terms of Service for the current refund policy.
Troubleshooting
Common beta issues and what to try first.
✓ If login fails, refresh the page and sign in again.
✓ If uploads fail, check file size, file type, and internet connection.
✓ If messages do not load, restart the frontend/backend and refresh.
✓ If something looks broken, use Feedback or Report Bug.
Before Reporting a Bug
✓ Refresh the page and try again.
✓ Confirm backend and frontend are running.
✓ Check the browser console for errors.
✓ Write down the page, action, and exact issue.