E.O.N-X Support
FAQ
Quick answers for beta testers using E.O.N-X. If something is unclear, use the in-app Feedback button to report it.
Support Center
Beta v0.1
Help & Answers
Beta Access
Features may change as the platform improves.
Support
Use Feedback, Help, or Contact for beta questions.
Career OS
Manage profile, auditions, contacts, messages, and materials.
Getting Started
3 AnswersWhat is E.O.N-X?
E.O.N-X is an entertainment career operating system for actors, filmmakers, casting professionals, reps, and production teams. It helps organize profiles, materials, auditions, contacts, messages, goals, and career activity in one place.
Who is E.O.N-X for?
The beta is mainly built for actors and entertainment professionals who want a cleaner way to manage their career, materials, relationships, auditions, opportunities, and communication.
Is this a beta?
Yes. Early Access beta means features may change, improve, move, or temporarily break while the platform is being tested and improved.
Account & Access
3 AnswersHow do I sign in?
Use the sign-in button on the platform. Account access is handled through Clerk for secure authentication.
Can I delete my account?
During beta, account deletion requests can be submitted through Help, Contact, or the in-app Feedback button.
Can I report a bug?
Yes. Use the Feedback button inside the platform or the Report Bug page when available.
Profiles & Materials
3 AnswersCan I create a public profile?
Yes. You can create and update a public talent profile with your name, bio, headshot, reel, resume, media, and selected public materials.
Can I upload headshots, reels, resumes, and media?
Yes. The platform supports career materials such as images, videos, PDFs, resumes, reels, and other selected media items.
Who owns my uploaded content?
You retain ownership of your content. The platform stores and displays it only as needed to operate your account and features.
Messaging
3 AnswersCan I send files in messages?
Yes. Messaging supports text, images, videos, PDFs, documents, grouped attachments, voice messages, reactions, replies, and deleted messages.
Can I send voice messages?
Yes. Voice messages are supported in compatible browsers with microphone permission enabled.
What if an upload fails?
Check your file size, connection, and browser permissions. During beta, failed uploads should also be reported through Feedback so they can be investigated.
Auditions & Opportunities
3 AnswersCan I track auditions?
Yes. You can track auditions, submissions, self-tapes, callbacks, producer sessions, pinned roles, bookings, notes, dates, contacts, and status changes.
Does the platform guarantee auditions or bookings?
No. The platform helps organize and manage your career activity, but it does not guarantee auditions, representation, bookings, income, or career outcomes.
Can auditions connect to my calendar?
Yes. Audition dates and important opportunity milestones can be connected to the calendar system.
Contacts & CRM
3 AnswersWhat is Relationship Score?
Relationship Score is a CRM intelligence metric that helps estimate the strength of a professional relationship based on saved interactions and activity.
What does VIP mean?
VIP marks important contacts you want to prioritize, track closely, and follow up with strategically.
Can I track interactions?
Yes. You can track notes, messages, calls, meetings, submissions, referrals, auditions, bookings, and other relationship activity.
Billing
3 AnswersHow does billing work?
Billing is handled through Stripe. Stripe manages checkout, payment methods, invoices, subscription status, and cancellation flows.
Do you offer refunds?
Beta subscription payments are final unless a different written policy is provided. See the Terms of Service for the current refund policy.
How do I cancel?
Subscription cancellation is handled through the billing portal when available. If you need help during beta, contact support.
Beta Support
3 AnswersWhy are features changing?
Because the platform is in Early Access beta. Feedback, testing, bugs, and product improvements may cause features to change quickly.
How do I request a feature?
Use the in-app Feedback button and choose Feature Request.
How do I get help?
Use the Help Center, Contact page, or in-app Feedback button. During beta, support may be limited while the product is still being improved.